Frequently Asked Questions
Answers to some of our commonly asked questions:
Every recommendation is always based on your needs and your budget.
Our crew provides outstanding services in air conditioning/heat pump installation and repair, duct cleaning and attic insulation.
Our services extend beyond finding the right air conditioning unit and installing it properly. All of our products feature a warranty on parts* and we will extend that warranty to labor and other costs. Franks' unique C.A.R.E. Maintenance Plan offers complete maintenance to keep your air cooling or heating system running at peak performance. C.A.R.E. members benefit from savings on energy costs, fewer breakdowns and repairs, and extended useful life of their units. View our Comprehensive Maintenance Plan here
- What are your business hours
- How do I schedule a service call
- How do you get set up in a Maintenance Plan
- What does Extended Warranty cover
- How much for Freon
- Venting and Leaks
- Should I clean my ducts
- Do we deduct the service call from the repair
The office is open:
Monday through Friday 8 to 5.
Just call the office. 407-870-7755.
How do I Schedule a service call?
You call us 407-870-7755 and ask to schedule a service call or send us a request on line. You can go to the contact us page to do this. The customer service representative will set up a time for your visit. The service call cost 79.00 depending on your zip code. When we are approaching the scheduled time the service tech will call you when they are ready to come to your house. They will start coming your way when you have answered the Technicians phone call. If you don't answer after a couple of tries then they will move on to the next call. Once the Technician has arrived to your home he will do a diagnostic of your system. This diagnostic should tell us what the immediate problem is and the problems that are developing. Then the Technician will give you a price of the items that need corrected. You then will have the option to approve or disapprove those items. After you have approved them we will do our repairs then collect payment. Payment is expected at time of service. We do accept all types of credit cards, local checks and of course cash.
How do you get set up in a maintenance plan?
You can call in and just get a maintenance for that day for 79.00 depending on your zip code. But if you wanted to get some benefits like, priority same day service, no overtime fees, warranty work done anytime, repairs have 1 year labor instead of 90 days, warranty on drain line repairs, 15% discount on repairs, 5% discount on equipment, then you could pay in advance for your next maintenance and we would give you a reminder call when it is time to have it done. In order to receive these benefits you will always need to have a future maintenance paid for. So if you decided to become a CARE customer the same day you did your first ever maintenance you would pay 79 for today and 79 for the future.
How much for freon?
R22 Freon costs are sky rocketing and changing every day. This Freon is being phased out and you should get rid of it asap. The big question why are you out of Freon? You have a leak. You don't want to be leaking Freon. The leak should be found and fixed. This process comes in 3 stages. Electronic, Dye, Isolation, and each one of these is a progression. Hopefully it can be found with the electronic. However if it is a very small 410a leak it might be hard to find and require a isolation. Another problem that is occurring is children will huff your Freon to get high. I would suggest putting locking Freon caps on your system if you suspect this.
Venting and leaks?
The Prohibition on Venting
Effective July 1, 1992, Section 608 of the Act prohibits individuals from intentionally venting ozone-depleting substances used as refrigerants (generally CFCs and HCFCs) into the atmosphere while maintaining, servicing, repairing, or disposing of air-conditioning or refrigeration equipment (appliances). Only four types of releases are permitted under the prohibition:
Owners or operators of refrigeration and air-conditioning equipment with refrigerant charges greater than 50 pounds are required to repair leaks within 30 days when those leaks result in the loss of more than a certain percentage of the equipment's refrigerant charge over a year. For the commercial (e.g. grocery stores and warehouses) and industrial process refrigeration sectors, leaks must be repaired within 30 days when the equipment leaks at a rate that would release 35 percent or more of the charge over a year. For all other sectors, including comfort cooling (such as building chillers), leaks must be repaired when the appliance leaks at a rate that would release 15 percent or more of the charge over a year.
The trigger for repair requirements is the current leak rate projected over a consecutive 12-month period rather than the total quantity of refrigerant lost. For instance, owners or operators of a commercial refrigeration system containing 100 pounds of charge must repair leaks if they find that the system has lost 10 pounds of charge over the past month; although 10 pounds represents only 10 percent of the system charge in this case, a leak rate of 10 pounds per month would result in the release of over 100 percent of the charge over the year. To track leak rates, owners or operators of air-conditioning and refrigeration equipment with more than 50 pounds of charge must keep records of the quantity of refrigerant added to their equipment during servicing and maintenance procedures.
Owners or operators are required to repair leaks within 30 days of discovery. This requirement is waived if, within 30 days of discovery, owners develop a one-year retrofit or retirement plan for the leaking equipment. Owners of industrial process refrigeration equipment may qualify for additional time under certain circumstances. For example, if an industrial process shutdown is required to repair a leak, owners have 120 days to repair the leak. Owners of industrial process refrigeration equipment should reference the Compliance Assistance Guidance Document for Industrial Process Refrigeration Leak Repair for additional information concerning time extensions and pertinent record keeping and reporting requirements.
The leak repair regulations do not apply to refrigeration and air-conditioning equipment with refrigerant charge sizes less than 50 pounds (such as residential split air-conditioning systems). However, smaller equipment is not exempt from the refrigerant venting prohibition. EPA regulations prohibit the intentional release of all refrigerants during the maintenance, service, repair, or disposal of air-conditioning and refrigeration equipment.
Should i clean my ducts?
A indicator that your ducts are dirty would be black streaks around your vents. You could pull the vent off and take a picture to see if there is dirt build up inside the duct. We have a duct clean machine that can get a lot of this build up out. The best solution is to have good filtration so that the duct won't get dirty. The National Duct Cleaner Association says that the average cleaning is 3 to 5 years. However EPA does not make this claim. Some people say instead of cleaning you just need to replace it because cleaning doesn't do any good. Our experience says that we can make it much cleaner. Also some people think by cleaning the ducts the house will have less dust. This is not true. The duct is dirty because dust is infiltrating the house. It would be best to stop the dust and then clean the duct.
This video might help, http://youtu.be/ur0gkj5IfdY.
Do we deduct the service call from the repair?
Franks does not do this because other companies will inflate the price of the repair to make it look like they are not charging you. We keep the service call and repair price separate so that you can always know what you are paying for. We also use industry standard flat rate pricing for our repairs. This is to protect you from a technician that might take longer to do the repair while another could do it faster. Everyone works at a different pace and this gives us the ability to keep a standard price for the repair.
- Should I replace my equipment or just repair it?
- Why do I need a maintenance when I have a 10 year parts and labor warranty
- What is the difference between a warranty and a maintenance
- Should I do the repair on my equipment or replace the equipment
- Should I just replace the outside unit or just replace the inside unit
- Do you fix water heaters
- Do you fix duct work
- Do you sell parts for equipment
Should I replace my equipment or just repair it?
If you take the age of the equipment times the price of the repair and it equals more than the cost to replace. Then you should replace.
Why do i need a maintenance when I have a 10 year parts and labor warranty?
All manufacturers of equipment has recommended tasks that you must do annually to maintain your system. You can find these tasks listed in the user manual or use and care manual. You can do these tasks yourself however the manufacturer does not recommend this because it requires special tools and understanding to do them because you might get hurt. The warranty does not cover your equipment if it is damaged while in your possession including, but not limited to:
These are tasks that must be done annually in order to maintain your system so it will not be considered neglected.
What is the difference between a warranty and a maintenance?
The factory warranty protects you against poor craftsmanship from the factory. It does not cover anything that the factory did not provide. More and more warranty companies are wanting to see documentation that you have maintained your system. It is a good idea to keep all receipts in case this happens. We keep a history of everything we do at your home and we can provide that to the factory. However if we are not there doing the work then we don't know what has been done to maintain the system.
The maintenance is to discover and fix those outside influences a factory has not control over before they break a factory part. If outside influences causes your factory part to break then that is called neglect. The factory will not warranty a part that has broken because of neglect. The maintenance is not free with our warranty. It does cost money to maintain your system.
Should I do the repair on my equipment or replace the equipment?
A good rule of thumb is take the age of the equipment and multiply it to the cost of the repair. If the sum is equal to or greater than the cost to replace the equipment you should replace it. With the price of R22 Freon sky rocketing it is always better to get out of it. Also new equipment is more efficient and you could see instant savings on your electric bill. Also I am asked should I wait until it breaks? If you have the money it is always better to replace now and start saving rather than waiting. If you don't have the money now then you could always finance. If you can't finance then you need to wait.
Should I just replace the outside unit or just replace the inside unit?
Yes you can. However the building department requires me to get a permit to replace any equipment at your house. In order to get that permit I have to tell them how efficient your equipment will be once we make the change. It will need to be a minimum of 14 SEER. I will need to hire a Florida State Certified Engineer to come in and run a analysis on your equipment to certify what SEER rating it is. This is very costly to do this. You would be better off spending that money on all new equipment. This new equipment has already been certified by the AHRI. I can get that certification on line for free. If you only change half of your equipment then half will be old and half will be new. So about every 4 or 5 years you will need to change one or the other. Also by only changing half the equipment these 2 pieces were never made to run with each other. They will prematurely fail, and be inefficient. It is always better to get new matched equipment all at the same time to enjoy the energy savings and dependability.
Do you fix water heaters?
We can fix pool heaters and heat pump water heaters. Fixing a regular electric or gas tank water heater is usually not cost effective. The problem with them is the heating element has failed and that has been caused by sediment building up in the bottom of the tank and destroying it. Trying to get the sediment out is very hard and time consuming to do. It is one of those things that you should just replace it. Believe it or not you are suppose to drain the sediment from you tank water heater at least once a year. In order to replace it you will need the help of a plumber. However Electric Heat Pump pool heaters we can fix but gas ones we don't like to fix. They tend to be very quirky and hard to find parts for.
Do you fix duct work?
Yes we do. We can patch it, design it, replace it and even have it tested for tightness.
do you sell parts for equipment?
No we don't sell parts. We can get the parts and install it for you. However we are not set up to just sell the part to you at this time.